Refund Policy

At E-Learning Academy Hub, we stand behind the quality of our courses. We want you to be completely satisfied with your learning experience. If you are not happy with your purchase, we offer a straightforward refund policy.

14-Day Money-Back Guarantee

All our courses come with a 14-day money-back guarantee. If you are not satisfied with a course for any reason, you can request a full refund within 14 days of your enrollment date. No questions asked.

How to Request a Refund

To request a refund, please follow these steps:

• Send an email to refunds@elearningacademyhub.com from the email address associated with your account
• Include your full name, course name, and date of enrollment
• Briefly explain the reason for your refund request (optional, but helps us improve)

Refund requests are typically processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Refund Eligibility

Refunds are available under the following conditions:

• The request is made within 14 days of enrollment
• The course has not been completed and certificate issued (except in exceptional circumstances)
• The request is not part of a pattern of repeated purchases and refunds

Non-Refundable Items

The following are not eligible for refunds:

• Courses completed more than 14 days ago
• Corporate or team training packages (governed by separate agreements)
• One-on-one mentoring sessions that have already been conducted
• Subscription services after the initial 14-day period

Course Transfers

As an alternative to a refund, you may request a transfer to a different course within 7 days of enrollment. The new course must be of equal or lesser value. If the new course costs more, you will need to pay the difference. Transfers are limited to one per original enrollment.

Technical Issues

If you are experiencing technical difficulties that prevent you from accessing course content, please contact our support team first. We will work to resolve the issue promptly. If we are unable to resolve the technical problem within a reasonable timeframe, you may be eligible for a refund even outside the standard 14-day window.

Special Promotions

Courses purchased during special promotional periods may have modified refund terms, which will be clearly communicated at the time of purchase. In the absence of specific promotional terms, the standard 14-day guarantee applies.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Email: refunds@elearningacademyhub.com
Phone: +1 (555) 123-4567
Hours: Monday to Friday, 9:00 AM - 5:00 PM PST